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Privacy Policy

Effective Date: July 12, 2025

Pongo Holidays (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Pongo Holidays.

This Privacy Policy applies to our website, www.pongoholidays.com, and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Pongo Holidays, which is responsible for your information under this Privacy Policy.
  • Country: Where Pongo Holidays or the owners/founders of Pongo Holidays are based, in this case, in Indonesia.
  • Customer: Refers to the person, company, or organization that signs up to use the Pongo Holidays Service to book travel services.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Pongo Holidays and use the services.
  • IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. An IP address can often be used to identify the location from which a device is connecting to the Internet.
  • Personnel: Refers to those individuals who are employed by Pongo Holidays or are under contract to perform a service on behalf of one of the parties.
  • Personal Data: Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person. This includes but is not limited to name, email, phone number, and passport details.
  • Service: Refers to the travel planning and booking services provided by Pongo Holidays as described in the relative terms (if available) and on this platform.
  • Third-party service: Refers to our partners such as airlines, hotels, tour operators, insurance providers, and others whose products or services are part of our travel packages.
  • You: A person or entity that is registered with or uses the Pongo Holidays website and services.

What Information Do We Collect?

We collect information from you when you visit our website, register on our site, place a booking, subscribe to our newsletter, respond to a survey, or fill out a form. The information we collect includes, but is not limited to:

  • Name, Email Address, Phone Number
  • Passport Details, Date of Birth, Nationality (for booking purposes)
  • Travel Preferences, Dietary Requirements, or relevant health information you choose to provide for your safety and comfort.

We may also collect information from mobile devices for a better user experience, although these features are completely optional:

  • Location (GPS): Location data can help us suggest tours and activities relevant to your location.

How Do We Use Your Information?

We use the information we collect to:

  • Process your travel bookings with our third-party partners (airlines, hotels, etc.).
  • Personalize your experience and tailor travel packages to your interests.
  • Communicate with you regarding your bookings, inquiries, and send confirmations.
  • Send periodic emails, such as newsletters and special offers, if you opt-in.
  • Improve our website and services.
  • Process payments and prevent fraudulent transactions.

Do we share the information we collect with third parties?

Yes, to fulfill our travel services, we must share your information. We may share the information that we collect, both personal and non-personal, with:

  • Travel Service Providers: Airlines, hotels, tour operators, transport companies, and insurance providers to fulfill your booking.
  • Trusted Third-Party Service Providers: Such as our server hosting partners, email management services, credit card processing partners, and customer service systems. We will only share your personal information to enable them to perform these services for us and for you.
  • Business Partners & Affiliates: We may share information with our current and future affiliated companies and business partners. If we are involved in a merger or asset sale, we may also share or transfer your information to our successors-in-interest.
  • Legal Requirements: We may disclose your information if required by law.

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them. Email addresses submitted only through the booking page will be used for the sole purpose of sending you information and updates pertaining to your booking.

How Long Do We Keep Your Information?

We keep your information only as long as we need it to provide our services to you and fulfill the purposes described in this policy. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers' database. After a transaction, your private financial information (credit cards, etc.) is not stored on our servers. We cannot, however, ensure or warrant the absolute security of any information you transmit to Pongo Holidays or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our safeguards.

Could my information be transferred to other countries?

Pongo Holidays is incorporated in Indonesia. To fulfill your travel bookings (e.g., for international tours), your information will be transferred to third parties (like hotels or tour operators) located in other countries. These countries may not have the same data protection laws as your country of residence. By using our services to book international travel, you voluntarily consent to this trans-border transfer of such information.

Can I update or correct my information?

Yes. You have the right to request updates or corrections to the information Pongo Holidays collects. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to legal and booking-related retention requirements). To protect your privacy and security, we may take reasonable steps to verify your identity before making corrections.

Kids' Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect Personal Data from anyone under the age of 18 without verification of parental consent. If you are a parent or guardian and you are aware that your child has provided Us with Personal Data without your permission, please contact Us.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy. Unless otherwise required by law, we will notify you (for example, through our Service or by email) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy.

Links to Other Websites

This Privacy Policy applies only to our Services. The Services may contain links to other websites not operated or controlled by Pongo Holidays. We are not responsible for the content, accuracy, or opinions expressed in such websites.

Your Consent

We've updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our website, registering an account, or making a booking, you hereby consent to our Privacy Policy and agree to its terms.

Contact Us

Don't hesitate to contact us if you have any questions.